Should a product listed in Table 1 below fail to perform following purchase, and excluding normal wear and tear, and provided the damage has not been caused by inappropriate use or alteration, simply return the product to the place of purchase, along with your proof of purchase or contact Techtronic Industries Australia P/L or Techtronic Industries N.Z. Ltd on the details below.
You will then be advised as to whether you are entitled to a refund, repair or a replacement. Repaired or replacement goods will be returned at our cost. For products sold in Australia, this warranty is subject to the Competition and Consumer Act 2010. For products sold in New Zealand this warranty is subject to the Consumers Guarantees Act 1993. The benefits to You given by this warranty are in addition to other rights and remedies available to You under the Australian Competition and Consumer Act 2010, the New Zealand Consumer Guarantees Act 1993 and any other laws in relation to the goods to which this warranty relates.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Law. For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.